Josue Hernandez

Boise, ID

• Design end-to-end features for Feedlot Manager across web, iPad, and mobile.
• Ship front-end code to production in React and TypeScript.
• Build functional prototypes to validate complex interactions before development.
• Write specifications and user stories alongside developers and QA.

Meridian, ID

• Bridged customers and product, supporting feedlot staff while taking on design ownership.
• Conducted contextual inquiry on-site at feedlots to ground design in real workflows.
• Redesigned dense, data-heavy interfaces for rugged field hardware.

Meridian, ID

• Primary point of contact for troubleshooting issues over email, phone, and chat.
• Bridged users and developers, reporting and explaining issues for faster fixes.
• Collaborated with developers, QA, and product managers to escalate critical issues.

• Assessed customers' support needs when they arrived, then provided solutions or referred them to other team members.
• Regularly rotated through different technical specialties and skill sets.
• Thrived on change as products evolved.

• Learned important safety measures for working with electricity and developed a good understanding of electric circuits.
• Wired, replaced, and fixed lights and ballasts as needed.
• Trusted with access to all university buildings for maintenance work.

• Mentored, led, and created honest relationships with residents.
• Monitored attendance for safety and security.
• Managed schedules and organized tasks for up to 17 RAs.

Peru