Josue Hernandez

Boise, ID

• Design end-to-end features for Feedlot Manager, a livestock management platform spanning web, iPad, and mobile apps — from contextual research with users in the field through wireframes, prototypes, and developer handoff.
• Ship front-end code to production: design and UX improvements implemented in React/TypeScript, taken through code review, QA, and PR approval.
• Build functional prototypes to validate complex interactions before development, including an interactive yard mapping tool with drag-and-drop pen editing.
• Sole designer for the State of Idaho's Division of Financial Management administrative rules platform — inherited the project, revised designs against RFP requirements, and designed the internal document management tool and fiscal-year turnover workflow used by state administrators, delivering front-end designs as code for developer integration.
• Write detailed specifications and user stories with acceptance criteria alongside developers, QA, and product stakeholders.

Meridian, ID

• Held a hybrid role bridging customers and product: supported and trained feedlot operators, office managers, and health managers while transitioning into design ownership of the features they used.
• Conducted contextual inquiry on-site at feedlots, observing real workflows and physical constraints — gloves, equipment, task order — that shaped design decisions.
• Redesigned dense, data-heavy interfaces for rugged field hardware, balancing information density with usability on constrained displays.
• Acted as the voice of the customer in product planning, translating support patterns into prioritized design and feature work.

Meridian, ID

• Acted as a primary point of contact for troubleshooting and resolving technical issues via email, phone, and chat, ensuring timely and effective resolution to meet customer needs.
• Guided users through software training sessions to help them become proficient in using the application effectively.
• Acted as a bridge between users and the software development team by reporting and explaining issues encountered, ensuring swift resolution and improved software performance.
• Collaborated closely with cross-functional teams — developers, QA engineers, and product managers — to escalate and resolve critical issues, prioritize feature requests, and drive product improvements.

• Assessed customers' support needs when they arrived, then provided solutions or referred them to other team members.
• Regularly rotated through different technical specialties and skill sets.
• Thrived on change as products evolved.

• Learned important safety measures for working with electricity and developed a good understanding of electric circuits.
• Wired, replaced, and fixed lights and ballasts as needed.
• Trusted with access to all university buildings for maintenance work.

• Mentored, led, and created honest relationships with residents.
• Monitored attendance for safety and security.
• Managed schedules and organized tasks for up to 17 RAs.

Peru